Delivery Information

At Redmoor, we understand that receiving your order quickly and safely is an important part of your shopping experience. Every order is carefully prepared and dispatched to ensure it arrives in excellent condition.

Free Delivery Across the United Kingdom

We offer FREE standard delivery on all orders shipped within the United Kingdom.

There are no hidden delivery charges and no minimum spend required.

Order Processing

Once your order has been placed, our team begins preparing it for dispatch.

  • Processing Time: 1–2 Business Days
  • Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery

After dispatch, most orders arrive within:

Standard UK Delivery
Estimated arrival: 2–5 Business Days

Delivery estimates may vary depending on your location, courier operations and seasonal demand.

Tracking Your Order

As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking updates to appear after your parcel has been collected by the courier.

Trusted Delivery Partners

To provide reliable nationwide delivery, we work with established courier services including:

  • Royal Mail
  • DPD
  • Evri

The courier selected for your order depends on the size, weight and destination of your parcel.

Large & Heavy Items

Some larger BBQs, outdoor cooking equipment and oversized products may require a specialist delivery service.

If additional delivery arrangements are necessary, we'll contact you before dispatch to keep you informed.

Delivery Delays

Although we always aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

  • Extreme weather conditions
  • Courier network delays
  • High seasonal demand
  • Public holidays
  • Unexpected transport disruption

Should your order experience an unusual delay, our customer support team will be happy to assist you.

Receiving Your Order

Please inspect your parcel upon delivery.

If your order arrives visibly damaged or appears incomplete, contact us as soon as possible so we can investigate and help resolve the issue.

Delivery Address

Please ensure your delivery address is accurate before completing your purchase.

If you need to make changes after placing an order, contact us immediately. We'll do our best to update your details before dispatch.

Need Assistance?

If you have any questions regarding delivery, we're here to help.

Email:
support@getredmoor.uk

Phone:
+44 7781 615183

Business Hours
Monday – Friday
09:00 – 17:00 (UK Time)