Warranty Policy
At Redmoor, we are committed to offering quality outdoor cooking equipment built for reliable performance. This Warranty Policy explains what is covered, what is not covered, and how to request assistance if you experience a manufacturing defect.
12-Month Limited Warranty
Most Redmoor products are covered by a 12-month limited warranty from the date of delivery against manufacturing defects in materials or workmanship.
The warranty applies only to products used under normal domestic conditions and maintained in accordance with the product instructions.
What Is Covered
Our warranty may cover manufacturing defects including:
- Structural manufacturing defects.
- Defective components supplied with the product.
- Manufacturing faults affecting normal use.
- Parts that fail due to workmanship defects under normal household use.
What Is Not Covered
The warranty does not cover damage resulting from:
- Normal wear and tear.
- Incorrect assembly.
- Improper maintenance or cleaning.
- Accidental damage.
- Misuse or abuse.
- Commercial or rental use.
- Corrosion, rust or weather-related deterioration caused by improper storage or lack of maintenance.
- Modifications or repairs carried out by unauthorised persons.
- Damage caused by external events beyond our control.
How to Make a Warranty Claim
If you believe your product has a manufacturing defect, please contact our customer support team before attempting any repairs.
To help us assess your claim, please include:
- Your order number.
- Your full name.
- A description of the issue.
- Clear photographs showing the affected area.
- Any additional information that may help us evaluate your claim.
Claim Assessment
Once we receive your warranty request, our team will review the information provided.
In some cases we may request additional photographs or information before reaching a decision.
Our aim is to assess warranty requests as quickly as reasonably possible.
Approved Warranty Claims
Where a valid manufacturing defect is confirmed, we may, at our discretion:
- Provide replacement parts.
- Replace the product.
- Offer another appropriate remedy in accordance with applicable consumer rights.
The chosen solution will depend on the nature of the defect and product availability.
Replacement Products
If a replacement product is supplied, it may be identical or a comparable model of equivalent specification where the original product is no longer available.
Limitation of Warranty
This warranty covers manufacturing defects only and does not extend to normal product ageing, cosmetic wear, or issues arising from improper use or maintenance.
Nothing in this Warranty Policy limits or excludes your statutory rights under applicable UK consumer protection laws.
Contact Us
If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us.
Email:
support@getredmoor.uk
Phone:
+44 7781 615183
Business Hours
Monday – Friday
09:00 – 17:00 (UK Time)