Shipping policy
Shipping Policy
Thank you for choosing Redmoor. We are committed to delivering your order quickly, securely and efficiently throughout the United Kingdom.
Please read the information below to understand how we process and deliver orders.
Shipping Coverage
We currently deliver to addresses within the United Kingdom only.
At this time, we do not offer international shipping.
Free UK Shipping
We are pleased to offer FREE Standard Shipping on all orders delivered within the United Kingdom.
There is no minimum order value required to qualify for free delivery.
Order Processing
Orders are processed within 1–2 business days.
Orders placed during weekends or UK public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available.
Estimated Delivery Times
| Delivery Service | Estimated Delivery |
|---|---|
| Standard UK Delivery | 3–5 Business Days |
Delivery times are estimates and may vary depending on your location, courier operations or seasonal demand.
Shipping Partners
To ensure reliable delivery, we work with trusted courier services such as:
- Royal Mail
- DPD
- Evri
The courier used for your order may vary depending on parcel size, destination and product type.
Order Tracking
Where tracking is available, your tracking number will be emailed to you once your order has been dispatched.
Tracking information may take up to 24 hours to become active after shipment.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Severe weather conditions
- Courier operational delays
- Peak shopping periods
- Bank holidays
- Unexpected transport disruptions
If your order is significantly delayed, please contact our customer support team and we will be happy to assist you.
Incorrect Shipping Address
Please ensure your delivery address is correct before completing your purchase.
If you notice an error after placing your order, contact us immediately. We will do our best to update your shipping details before your order is dispatched.
Unfortunately, once an order has been shipped, we may not be able to change the delivery address.
Failed Delivery Attempts
If delivery cannot be completed, the courier may:
- Attempt delivery again
- Leave your parcel in a designated safe place (where appropriate)
- Deliver to a local collection point
- Return the parcel to the sender
Please follow the courier's delivery instructions provided with your tracking information.
Lost or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.
We will work with the courier to investigate the shipment and keep you informed throughout the process.
Split Shipments
In certain circumstances, orders containing multiple items may be dispatched separately to ensure the quickest possible delivery.
If this happens, you will receive tracking information for each shipment where applicable.
Peak Season
During busy periods such as Black Friday, Christmas and other promotional events, processing and delivery times may be slightly longer than usual.
We appreciate your patience and will continue to keep you informed of your order status.
Need Help?
If you have any questions regarding your order or delivery, please contact our customer support team.
Email: support@getredmoor.uk
Phone: +44 7781 615183